SHIPPING & RETURNS
Shipping
EvitaRoza ships to NL, EU & UK.
Within the Netherlands, shipping is free. Packages are always prepared as soon as possible and sent with track & trace. Please allow 2 to 7 days shipping time. (It takes longer outside the Netherlands) You can always send me a message if your package is in a hurry!
PLEASE NOTE: No orders will be shipped between July 28 and August 16! You can still place an order, the processing time can be up to ± 4 weeks.
Shipping costs to Germany & Belgium are €5,-
Shipping to other EU countries & the UK is a bit more expensive and may vary, please check the price at checkout.
Returns & exchange
Not satisfied with your order? That can happen! Then you have 14 days to return it. The costs for returning are unfortunately for your own account.
The products must be returned in their original condition, if this is approved the purchase amount will be refunded.
Exchange is also possible within 14 days. This is of course only possible if the desired item is still in stock.
Email me at mail@evitaroza.com for further instructions.
Problem with your order
I always do my very best to make everything run as smoothly and quickly as possible, but unfortunately something can always go wrong. My apologies if this happened to you. In that case, send me a message as soon as possible, and we'll see how we can solve it together.
Customs & import duties
Buyers are responsible for any customs and import taxes. This can occur if you place an order outside of Europe. We are also not responsible for delays due to customs.